Privacy Policy

At ECOE (https://ecoe.ca), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place orders, or interact with us.

1. Who We Are

ECOE is a Canadian-based company providing office, industrial, safety, and cleaning supplies. Our registered domain is https://ecoe.ca.

For any privacy-related questions, please contact us at:
Email: info@ecoe.ca
Phone: +16475406407
Address: Milton, ON , Canada

2. What Personal Data We Collect

When you interact with ECOE, we may collect the following personal data:

Contact Information: Name, company name, email address, phone number, shipping and billing address.
Account Information: Username, password, order history.
Order & Payment Information: Products ordered, payment method (via third-party processors).
Technical Information: IP address, browser type, device type, operating system.
Usage Data: Pages visited, time spent on site, referring URL.
Cookies and Tracking Data (see Section 5).
Marketing Preferences: Newsletter subscriptions, consent for marketing emails.

3. How We Use Your Data

We use your data for the following purposes:

To process and fulfill orders.
To create and manage your account.
To provide customer support.
To send order confirmations, invoices, and other transactional communications.
To send newsletters and promotional offers (only with your consent).
To improve our website, services, and customer experience.
To comply with legal obligations.

4. Legal Basis for Processing (if applicable under GDPR & PIPEDA)

We process personal data based on:

Your Consent (e.g. newsletter subscription, marketing)
Contract Performance (e.g. order processing)
Legal Obligations
Legitimate Interests (e.g. fraud prevention, business analytics)

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings.
Track website performance and analytics.
Improve user experience.
Support marketing and advertising (if applicable).

You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

6. Third-Party Services

We may share data with trusted third-party service providers, including:

Payment processors (e.g. PayPal, Stripe, etc.)
Website hosting and security providers
Email marketing platforms (e.g. Mailchimp, Klaviyo, etc.)
Analytics providers (e.g. Google Analytics)
Delivery and logistics providers

All third-party partners are required to handle your data in compliance with applicable privacy laws.

7. International Data Transfers

As a Canadian company, your data may be processed and stored in Canada or other countries where our service providers operate. When data is transferred internationally, we ensure that appropriate safeguards are in place.

8. How Long We Retain Your Data

We retain personal data only as long as necessary for:

Fulfilling orders and providing services.
Legal and regulatory requirements.
Business and accounting records.

You may request deletion of your personal data at any time (see Section 10).

9. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee 100% security.

10. Your Rights

You have the following rights regarding your personal data:

Access your data
Correct inaccurate data
Request data deletion (“right to be forgotten”)
Withdraw consent for marketing communications
Object to certain processing activities
File a complaint with your local privacy authority

To exercise your rights, please contact us at: [Your contact email]

11. Children’s Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

12. Automated Decision-Making

We do not use your personal data for automated decision-making or profiling that would produce legal effects concerning you.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after changes are posted indicates your acceptance of the updated policy.

Thank you for trusting ECOE. We are committed to protecting your privacy and providing a safe, transparent shopping experience.